New Products

Assay targeting multiple variant types, including tumor mutational burden (TMB) and microsatellite instability (MSI), even from low-quality samples.

SureCell WTA 3′ Library Prep Kit for the ddSEQ System

Perform transcriptome profiling for hundreds to tens of thousands of single cells in one experiment.

NovaSeq Series

Scalable throughput and flexibility for virtually any genome, sequencing method, and scale of project.

Nextera DNA Flex Library Prep Kit

A fast, integrated workflow for a wide range of applications, from human whole-genome sequencing to amplicons, plasmids, and microbial species.

Windows 10 Upgrades

Microsoft is ending support of the Windows 7 operating system (OS) in 2020. The end of support (EOS) date is January 2020 for Windows 7 Professional, and October 2020 for Windows 7 Embedded. To ensure that our customers have access to the latest security enhancements and best system performance, Illumina has built a Windows 10 upgrade solution that will be available for customers across all active systems.

Affected Instruments

MiniSeq, MiSeq, MiSeqDx, NextSeq, and some iScan Systems
These systems use Windows 7 Embedded and will be supported through October 2020. New software packages built on the Windows 10 OS are being developed for these systems.
Infinium Tecan and some iScan Systems
These systems use Windows 7 Professional and will be supported through January 2020.
HiSeq Systems
Illumina will provide Microsoft Windows 7 extended support update licenses.
NovaSeq, NextSeqDx, and iSeq Systems
These systems already use Windows 10 and do not need to transition.

Windows 10 Benefits

Enhanced security reduces the risk of data being compromised.
Performance is improved, compared to earlier Windows versions.
Windows 10 has increased stability and will continue to receive support and security updates. For details, see the Illumina Security page.

Anticipated Availability of Windows 10 Upgrade

	NextSeq Control Software 4.0 and higher Available 2H 2019*		MiSeq Control Software 4.0 and higher Available 2H 2020*
	MiniSeq Control Software 2.0 and higher Available 1H 2020*		MiSeqDx Operating Software 4.0 and higher Available 2H 2020*
	iScan Control Software 4.0 and higher Available 1H 2020*		Illumina Automation Control 6.3 and higher Available 1H 2020*

*Availability date is subject to change

Frequently Asked Questions

Do I need to prepare for the upgrade?
We recommend that you inform your organization's IT team regarding the upgrade to ensure rapid connection back to your network. A pre-upgrade checklist will be provided when the upgrade is scheduled.
Will my instrument be impacted if I stay on Windows 7?
While your instrument will continue to function normally, we encourage you to upgrade to Windows 10. Using an unsupported operating system increases the risk of exposure to malware. If your systems remain on Windows 7, you should take appropriate steps to minimize exposure.
Who is responsible for upgrading the instrument?
When you are ready to upgrade your instrument, we will work with you to schedule a visit from an Illumina Field Service Engineer who will perform the upgrade.
Can I upgrade the instrument on my own?
To ensure the best possible experience, the upgrade requires a visit from an Illumina Field Service Engineer.
How can I get an upgrade?
Illumina will be rolling out the upgrades by platform. We will send a customer notification when an upgrade for your instrument becomes available.
What is the cost to upgrade?
There is a fee for the upgrade (varies per instrument and service contract status).
How can I get more information about this upgrade?
This page will be updated as we get more details, including information about specific system upgrades, new features, and scheduling.

Windows 10 Upgrades